Welcome to Forresso. Forresso is a partnership firm based in Bengaluru, India ("Forresso", "we", "us", "our"). We respect your privacy and are committed to handling your personal information safely and responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have when you visit https://forresso.com (the "Website"), contact us, or buy our products.
By using the Website or placing an order, you agree to this Privacy Policy. We handle your personal data in line with applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023 and its rules as they come into force.
1. Information we collect
- Information you give us: your name, email address, phone number, billing and shipping address, and account login details when you place an order, create an account, sign up for updates, or contact us.
- Order information: the products you buy, order history and delivery details.
- Communications: messages you send us by email, phone or WhatsApp, and product reviews you choose to post.
- Skin and hair information you choose to share: for example, your concerns or skin type, if you share them while asking for product guidance. Sharing this is entirely optional.
- Payment information: we do not store your card, bank account or UPI details. Payments are processed by our payment gateway, Cashfree Payments, on its secure systems. We receive only confirmation of whether your payment succeeded.
- Browsing data: your IP address, browser type, device information, pages viewed and similar technical data, collected through cookies and similar tools.
2. How we use your information
- To process, pack, ship and deliver your orders, and to handle returns and refunds.
- To send order confirmations, shipping updates and tracking details by email, SMS or WhatsApp.
- To provide customer support and respond to your queries.
- To send marketing messages about new products and offers, only if you have opted in. You can opt out at any time (see Section 7).
- To keep the Website secure, prevent fraud, and improve how the Website works.
- To meet our legal, tax and accounting obligations.
3. Who we share your information with
We do not sell, trade or rent your personal information. We share it only with service providers who help us run our business, and only as much as they need to do their job:
- Shipping: India Post, which receives your name, address and phone number to deliver your order.
- Payments: Cashfree Payments and the banks or payment networks involved in completing your payment.
- Website and technology providers: our website hosting provider, email, SMS and WhatsApp communication tools, and analytics tools.
- Authorities: government bodies, courts or regulators, where the law requires us to disclose information.
Some of these providers may store or process data on servers outside India. We choose providers that maintain reasonable security safeguards. We may also share anonymous, aggregated statistics that cannot identify you.
4. Cookies and similar technologies
Our Website uses cookies to remember your cart, keep you logged in, and understand how visitors use the Website. We may also use analytics or advertising tools (for example, Google Analytics or the Meta Pixel) to measure traffic and show relevant ads. You can refuse or delete cookies through your browser settings, but some parts of the Website, such as the cart and checkout, may not work properly without them.
5. How long we keep your information
- Order and invoice records: for as long as tax and accounting laws require us to keep them.
- Account details: until you ask us to delete your account, unless we must keep certain records by law.
- Support messages and enquiries: for up to 24 months after our last interaction with you.
- Marketing details: until you unsubscribe or withdraw consent.
When we no longer need your information, we delete it or anonymise it.
6. How we protect your information
We use reasonable security safeguards to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include secure (HTTPS) connections on the Website, restricted access to customer data, and relying on a secure third-party gateway for payments. No online system is completely secure. If a breach affecting your personal data occurs, we will inform you and the relevant authorities as the law requires.
7. Your rights and choices
You have the right to:
- Ask for a summary of the personal data we hold about you and how we use it.
- Ask us to correct or update inaccurate or incomplete data.
- Ask us to delete your data, unless we must keep it by law.
- Withdraw your consent at any time. This will not affect processing done before you withdrew it.
- Nominate another person to exercise your rights if you are unable to do so.
- Make a complaint about how we handle your data (see Section 10).
To use any of these rights, email forressocare@gmail.com or call +91 9071645567. We may need to verify your identity first. To stop marketing messages, use the unsubscribe link in our emails, reply "STOP" to our messages, or contact us directly.
8. Children
Our Website and products are intended for adults. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a child has given us personal data, please contact us and we will delete it.
9. Third-party links
The Website may link to other websites, including our social media pages on Facebook, Instagram and YouTube. We are not responsible for the privacy practices of those sites, so please read their policies.
10. Grievance contact
If you have a question, concern or complaint about this Privacy Policy or how we handle your personal data, please contact our Grievance Officer:
Grievance Officer, Forresso
Phone: +91 9071645567
Email: forressocare@gmail.com
Address: No 26, Apurva Insuburia, Next to Vakil Garden City, Thalaghattapura, Bengaluru – 560109
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. If we make significant changes, we will let you know through the Website or by email.