At Forresso, we want your order to reach you accurately, in good condition and on time. This policy explains how we ship, what to do if something goes wrong, and how returns, refunds and cancellations work. Please read it before you place an order. This policy applies to all orders placed on https://forresso.com.
1. Order Processing
- We aim to dispatch all orders within 2 business days of placement (Monday to Saturday) from our warehouse in Bengaluru.
- Orders placed on Sundays or public holidays are dispatched on the next working day.
- During sale periods or festive seasons, dispatch may take a little longer. We will let you know if that happens.
2. Shipping Charges
- Free shipping on all orders of ₹499 and above.
- A flat shipping charge of ₹60 applies to orders below ₹499.
- The shipping charge, if any, is shown at checkout before you pay.
3. Payment Method
Pay securely online at checkout using UPI, cards or net banking. Cash on Delivery (COD) is not available.
4. Courier Partner and Delivery Timelines
We ship all orders through India Post. Estimated delivery times from the date of dispatch are:
- Bengaluru and South India: 2–4 business days
- Metro cities (Mumbai, Delhi, Chennai, Kolkata): 4–7 business days
- Rest of India: 5–9 business days
- North East, J&K and remote locations: 8–12 business days
These are estimates, not guarantees. Delivery times can vary by pincode and may be affected by public holidays, weather, local conditions or delays at the courier's end. India Post delivers to most, but not all, pincodes. If your pincode cannot be served, we will tell you and refund your payment in full.
5. Order Tracking
Once your order is dispatched, we will send you a tracking number by email, SMS or WhatsApp. You can use it to track your parcel on the India Post website. If your tracking has not updated for several days, please contact us and we will follow up with India Post.
6. Delivery Address and Missed Deliveries
- Please give a complete and correct delivery address, pincode and working phone number. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.
- If India Post cannot deliver your parcel after its delivery attempts (for example, because of an incorrect address or because nobody was available), the parcel may be returned to us.
- In that case, you can ask us to re-ship the order. Re-shipping is charged at the standard shipping rate. If you prefer a refund instead, we will refund the product amount after deducting the shipping charges we incurred.
7. Lost Parcels and Long Delays
If your parcel has not been delivered within 15 business days of dispatch, contact us. We will investigate with India Post and, if the parcel is confirmed lost or cannot be traced, we will send you a replacement or give you a full refund, as you prefer.
8. Damaged, Defective, Wrong or Missing Items
We check every order before it leaves us, but if something goes wrong, we will put it right.
This policy covers:
- Products that arrive damaged, leaking or tampered with
- Defective products
- Wrong products
- Missing items from your order
- Products that arrive past their expiry date
What to do:
- If the outer packaging looks damaged or opened when your parcel arrives, please tell the delivery person and take photos before opening it, if you can.
- We strongly recommend recording a short unboxing video that shows the shipping label and the problem. This helps us resolve your claim quickly, but if you do not have one, clear photos of the parcel, label and product are also fine. We will review every claim fairly.
- Contact us within 48 hours of delivery by WhatsApp on +91 9071645567 or by email at forressocare@gmail.com. Please include your order number, your photos or video, and a short description of the problem.
- For a defective or expired product that you only notice later, please contact us within 7 days of delivery.
What we will do: After checking your claim, we will send a replacement or refund the amount you paid for the affected item, as you choose and subject to stock availability. We may ask you to send the product back. If we do, we will cover the return shipping cost.
9. Returns
Because skincare, haircare and body care products are personal-care items, we cannot accept returns or exchanges for change of mind, or for products that have been opened or used, unless they fall under Section 8 or Section 10. Unopened products that are not damaged, defective or wrong are not returnable.
Individual results vary from person to person, so not seeing a specific result is not on its own a reason for return.
10. Skin Reactions
We recommend doing a patch test before using any new product. If you experience irritation, redness or any other reaction, stop using the product and consult a doctor if the reaction continues. Please also tell us within 7 days of the reaction, with your order number and, if you can, a photo. We will review each case carefully and in good faith and may offer a replacement, a refund or other help.
11. Refunds
- Approved refunds are paid back to your original payment method through our payment gateway, Cashfree Payments.
- We aim to process approved refunds within 5–7 business days. Your bank or card issuer may take a few more days to show the amount in your account.
- We will confirm by email, SMS or WhatsApp when your refund has been issued.
12. Order Cancellation
- By you: you can cancel an order only before it is dispatched. Contact us as soon as possible on WhatsApp (+91 9071645567) or by email at forressocare@gmail.com with your order number. Once your order has been dispatched, it cannot be cancelled, but you may still be covered by Section 8 or Section 10.
- Refunds for cancelled orders are processed as described in Section 11.
- By us: we may cancel an order if a product is out of stock, if there is a pricing or listing error, if your pincode cannot be served, or if we suspect fraud. If we cancel, we will refund you in full.
13. International Shipping
Forresso currently ships only within India. We do not ship internationally.
14. Your Rights
Nothing in this policy limits any rights you have under applicable consumer protection laws.
15. Contact and Grievances
If you have any questions or complaints about your order, shipping, returns or refunds, please contact us:
Forresso
Phone / WhatsApp: +91 9071645567
Email: forressocare@gmail.com
Address: No 26, Apurva Insuburia, Next to Vakil Garden City, Thalaghattapura, Bengaluru – 560109
We will acknowledge your message within 48 hours and aim to resolve it within 30 days.
16. Changes to this Policy
We may update this policy from time to time. The version published on the Website on the date you place your order applies to that order.